Global Customer Care (GCC), Operations & Technology Intern
June 2021 – August 2021
Optimized and streamlined GCC’s servicing process based on data from stakeholder interviews & next-gen servicing research. I also recommended a new external GCC hub site, along with a UI design of the site, to Mastercard board of directors based on information gathered from completing the design thinking process and analyzing customer data. Above is select slides from the presentation given to the directs this summer summarizing my research and recommendations.
Smithsonian Science Education Center
Digital Media Intern
May 2020 – July 2020
Worked with the Digital Media team to develop science e-books for elementary students. I implement hyperlinking and interactive definition buttons to enhance the user’s experience and bring the e-books to life. These digital products are for monetization and have been uploaded to the Apple Books Store. I also learned about game development for education and participated in user testing for a new game.
Empower Innovation
UI Design Intern
May 2020 – August 2020
Designed tutorial modals for Empower Innovation homepage to educate new visitors how to optimize their dashboard experience. Also performed a User Interface Analysis Test on the website which provided structured feedback and suggestions for UI changes for the site to enhance the user’s experience.
CircleBuild (Startup)
UI Design Intern via iCatalysts
August 2019 – Present
Wire-framed and web-designed the complete user interface of the web-application for a startup company using Figma. Created a high-fidelity prototype of the design complete with a home screen, sign up, user profile, dashboard, and more.
Social Network Analysis Tool for California Energy
Front-End Developer Intern
March 2020 – July 2020
Using Figma, I designed the user interface for a social network analysis tool which works by connecting a user to its contacts network via an interactive graph visualization. I also programmed various aspects of the front-end of the site using HTML while learning from professional programmers about React and D3 JavaScript.
Entrepreneur Futures Network
Marketing & Database Intern
May 2020 – August 2020
Manage excel sheets with member’s data and added over 700 new users to their Salesforce database. Custom designed monthly email newsletter using HTML and assisted in redesign of EFN’s website based on my User Interface Analysis Test. Run EFN Facebook and Instagram accounts to inform members on upcoming mentorship and entrepreneurial opportunities.
Virtual Jane is an educational Virtual Reality project which hosts an interactive adventure for students to embark on in order to learn about the lifework of Dr. Jane Goodall, as well as conservation and environmentalism. As a content designer, I created mockup flowcharts of the project as would be experienced by the user in the VR headset. I was able to bring text descriptions of each scene to life through sketches, storyboarding, and wire framing, and put together a 2D version of the VR journey accessible via in a headset.
Sigma Delta Tau
Marketing Director, Instagram & Website Chair
May 2019 – January 2021
Managed the chapter’s Instagram page (@sdtgwu) by planning and posting content for the main feed, stories, and highlights to showcase members of the chapter to the GW community.
Designed and maintained the site layout, aesthetic and logo to reflect the values of the chapter while updating the site with current information and photos throughout the semester.
Create graphics to advertise philanthropy and recruitment events that was publicized on over 100 personal social media accounts.
Jamie's Portfolio 